Everything you need
to know, before you ask.

We currently ship to Switzerland, all EU member states, and the United Kingdom. If your country isn't listed at checkout, please contact us — we're expanding our reach regularly.

Shipping costs are calculated at checkout based on your delivery country and the weight of your order. All costs are shown in full before you confirm your purchase — no surprises.

Swiss customers: As a Swiss-based business, domestic orders do not incur additional Swiss customs charges.

EU customers: Since Re:Nova ships from India, your order may be subject to import VAT and customs duties levied by your country's customs authority. These charges are outside our control and are the buyer's responsibility.

UK customers: Similar import rules apply. Please check with HMRC for current rates.

We always declare accurate values on customs documentation. We do not falsify or under-declare shipment values. 💡 Customs thresholds vary by country. EU orders above €150 typically attract import VAT. Check your country's rules at checkout.

Every Re:Nova order arrives in minimal, plastic-free packaging — because the same values that govern how the garment was made extend to how it's delivered. Tissue paper, natural string, and recycled card — nothing more than needed.

Once your order ships, you'll receive an email with a tracking number and link. Tracking updates may take 24–48 hours to appear after dispatch. If you haven't received a tracking email within 16 working days of your order, please contact us.

Returned items must be:

— Unworn and unwashed
— Unaltered and undamaged
— In their original packaging
— With all tags and labels attached

We cannot accept returns on items that show signs of wear, have been washed, altered, or have tags removed. Items returned outside the 7-day window will be sent back to the customer.

If your item arrives with a manufacturing defect, or if we sent you the wrong item — we'll make it right, fully and without hesitation. Please email us within 7 days of delivery with your order number and photographs of the issue, and we will arrange either a replacement or a full refund at no cost to you, including return shipping.

Goodwill returns: Return shipping costs are the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.

Faulty or incorrect items: We'll cover all return shipping costs in full.

Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method. Depending on your bank, it may take a further 3–5 days to appear on your statement.

Because every item is Made to Order, like-for-like exchanges aren't always possible within a quick timeframe. If you'd like a different size, please contact us — we'll assess options with the brand and do our best to find a solution. For size concerns before ordering, we strongly recommend consulting Size Guide in Topics (sidebar) and emailing us if you're unsure.

Generally, yes. Indian garment sizing tends to run one size smaller than standard EU sizing. An Indian size M often corresponds to an EU size S, for example. This is exactly why we include measurements in centimetres on every product — always use the measurements, not the label.

The measurements listed on the individual product page take priority over the general size guide, as they reflect the specific garment's construction. When in doubt, email us at support@renovaswitzerland.com before ordering — we're happy to advise.

Conscious fashion should be accessible to everyone. Many of our brands offer sizes up to 3XL, and some offer custom sizing on request. Where available, this is clearly shown on the product page. If you can't find your size, reach out — we'll work with the brand directly to see what's possible.